Payment Lifecycle Specialist

Responsibilities

• Execute high-volume payment processing tasks, including validating global currency fund transfers to ensure accurate and timely transactions.
• Process payments for cash, trade, merchant, or commercial card transactions while performing sanctions, fraud, and fund control reviews.
• Identify, resolve, or escalate procedural issues and operational errors to uphold compliance and risk standards.
• Detect and escalate potential fraudulent threats to mitigate financial and reputational risk to the institution.
• Collaborate with cross-functional and cross-locational teams to drive mutually beneficial outcomes and resolve complex inquiries.
• Contribute to process optimization initiatives to improve quality, efficiency, and the customer experience.
• Coach, train, or mentor team members to maintain high standards of productivity and service.

Requirements

• Intermediate knowledge of global payment processing operations or similar operational environments.
• Strong task and time management abilities to ensure timely and accurate completion of work.
• Proven problem-solving skills with the ability to utilize critical and analytical thinking in complex situations.
• Proficiency in data analysis techniques and the ability to communicate data effectively.
• Strong communication skills and emotional intelligence to collaborate with diverse stakeholders.
• Intermediate technical skills, including software proficiency and alpha/numeric data entry.
• Foundational understanding of cybersecurity controls and anti-fraud strategies.

Preferred Qualifications

• Knowledge of ISO or Swift message processing or management.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. Our Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in more than 100 countries.