Payment Center Customer Service Rep

Responsibilities

• Identify and interpret customer needs regarding payment statuses, policy values, and product structures
• Navigate multiple technology systems including CRM, Salesforce, Five9, and mainframes
• Process payment-related transactions such as inbound payments and disbursements for life and annuity policies
• Educate agents and policyholders on product options and self-service technology
• Maintain accurate policy notations and submit work items for transaction servicing

Requirements

• 2+ years of professional customer interaction experience
• Ability to perform arithmetic, ratios, rates, and percentages
• Basic ability to read and interpret complex information
• Proficiency with MS Office and web-based research

Preferred Qualifications

• Associate degree or higher

Benefits

• Competitive hourly pay
• Health, wellness, and insurance benefits
• Full tuition sponsorship via University Arizona World Campus
• Annual $5K tuition reimbursement
• Paid time off and holidays
• 40 hours of annual paid community service

About the Company

National Life Group is one of America’s fastest-growing insurance companies, providing stability through life insurance and annuities since 1848.