Patient Support Specialist

Responsibilities

• Conduct inbound and outbound calls to potential and existing patients to explain services and assist with enrollment or scheduling
• Complete short intake forms to accurately collect demographic, eligibility, and clinical information
• Schedule patient appointments based on availability, location, and provider match
• Meet or exceed daily, weekly, and monthly performance goals regarding call volume and conversions
• Document all patient interactions thoroughly and accurately in the company’s EHR system
• Adhere to HIPAA and confidentiality standards when handling sensitive patient information
• Maintain a positive, empathetic, and professional attitude toward patients and teammates

Requirements

• 1–2 years of experience in a contact center, customer service, or patient access role
• Full bilingual fluency in English and Spanish (both oral and written) is required
• Ability to handle high-volume calls in a fast-paced environment
• Proficiency with basic computer applications, such as CRM, scheduling systems, or EHRs
• Strong interpersonal and listening skills with the ability to build trust quickly
• Must be able to work the scheduled hours of 9:30am - 6pm PST

Benefits

• Competitive compensation: $26 - $29 per hour
• Equity compensation package
• Comprehensive medical, dental, and vision insurance
• 401k plan
• Generous PTO policy (up to 15 days per year for full-time employees)
• $1,000 home office stipend
• Company-provided equipment

About the Company

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. Founded in 2021, we are developing a new approach to care designed around shared lived experiences to bring high-quality, culturally competent care to our communities. We partner with local organizations and health plans to provide primary care, behavioral health, and social services through both community-based and virtual offerings.