Patient Support Specialist

About the Company

Eucalyptus is on a mission to make good health last a lifetime. Now part of Hims & Hers, Eucalyptus is the company behind Juniper, a leading weight-management program combining GLP-1 medication with personalized nutrition and clinician-led care.

Responsibilities

• Accompany new patients and proactively handle incoming inquiries via calls and messages
• Coordinate with pharmacies, nurses, and doctors to ensure timely and safe delivery of orders
• Act as the first point of contact for patient feedback to identify and escalate issues
• Support the creation, implementation, and maintenance of process documentation
• Manage the Facebook community, including member approvals and weekly posts
• Maintain flexibility to take on additional tasks as the company grows

Requirements

• 1-2 years of experience in customer service, hospitality, sales, or similar customer-oriented roles
• Bilingual fluency in German and English (minimum B2 level)
• Excellent written and verbal communication skills with an empathetic tone
• Proficiency with computers and experience with Customer Experience software (Zendesk and Google Suite preferred)
• Proactive mindset with strong problem-solving skills
• Experience in a startup environment is a plus

Benefits

• Access to an annual professional development budget
• Mentorship and peer support
• Monthly wellness benefits for physical and mental well-being