Patient Support Center Representative

Responsibilities

• Meet performance goals regarding patient satisfaction, accuracy, quality, and attendance
• Act as a patient advocate by exchanging complex and sensitive information with internal and external customers
• Utilize Optum systems to resolve inquiries related to appointments, authorizations, claims, eligibility, and benefits
• Multi-task using dual monitors for data entry and phone etiquette while maintaining strict guidelines
• Translate oral information into concise and accurate written documentation
• Assist members with choosing Primary Care Providers (PCP) and provide general medical group information
• Recognize and follow procedures for financial, medical, and legal risks identified during interactions

Requirements

• High School Diploma, GED, or equivalent experience
• Must be 18 years of age or older
• 2+ years of experience in a customer service-based role
• Proficiency with Microsoft Office Suite and navigating multiple chat channels in Microsoft Teams
• Ability to type at a speed of 40+ WPM
• Ability to work full-time (40 hours/week) on a flexible schedule, including weekends and holidays as needed
• Must reside within Eastern, Central, or Mountain Time Zones

Preferred Qualifications

• 1+ years of experience in a healthcare setting
• 1+ years of experience in a call center environment
• Experience working in a virtual or remote environment
• Experience managing multiple computer screens while assisting customers
• Bilingual fluency in English and Spanish

Benefits

• Comprehensive health plans and wellness coverage
• Financial benefits including 401k contributions and equity stock purchase programs
• Emotional support resources and stress management tools
• Paid on-the-job training (5 weeks)

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We connect people with the care, pharmacy benefits, data, and resources they need to feel their best through a culture guided by inclusion and innovation.