Patient Services Technician

Responsibilities

• Assist the outpatient treatment program through accurate data entry and census tracking
• Perform all Urine Analysis (UA) collections following established facility protocols
• Document all patient interactions clearly and accurately
• Maintain and process program records and prepare necessary forms or documents
• Answer multi-line phones, transfer calls, and take accurate messages
• Support the delivery of recovery-based skill-building education in individual or group settings
• Participate in staff meetings and collaborate with program staff and community members

Requirements

• High school diploma or equivalent
• Two years of acceptable office experience
• Proficiency in word processing, spreadsheets, and database management
• Ability to remain flexible and respond to shifting priorities

Preferred Qualifications

• One year of experience in the human services field
• Training or coursework in human development, chemical dependency, or group dynamics
• Experience with Urine Analysis collection and monitoring

Benefits

• Retirement plan with 3.5% employer contribution and up to a 3.5% match
• Employee recognition programs including gift cards and time off
• Public transportation discounts
• Employee Assistance Program (EAP)

About the Company

Pioneer Human Services is a nationally recognized non-profit dedicated to empowering justice-involved individuals. For over 60 years, we have provided pathways for rehabilitation, reintegration, and redemption through professional and empathetic service across Washington state.