Patient Services Senior

Responsibilities

• Coordinate divisional patient care services, including appointment scheduling, check-in/out, and telephone triage.
• Maintain accurate patient records and documentation in compliance with HIPAA privacy regulations.
• Verify patient demographic details, medical history, and insurance coverage.
• Serve as a primary point of contact between patients, healthcare providers, and administrative staff.
• Oversee day-to-day operations for the clerical team and provide leadership and role modeling for staff.
• Assist in training, onboarding, and providing in-service education for permanent and float staff.
• Manage specialized scheduling, supply ordering, and clerical equipment maintenance.
• Identify operational problems and participate in developing procedural improvements and work processes.
• Handle patient payments and provide receipts according to established guidelines.

Requirements

• High School diploma or equivalent combination of education and experience.
• 5 years of professional experience.
• Basic knowledge of medical terminology.
• Strong organizational and attention to detail skills.
• Excellent written and oral communication skills, including active listening.
• Ability to work independently in a fast-paced, potentially stressful environment.
• Demonstrated dependability, professionalism, and ability to work effectively in a team.

Preferred Qualifications

• 5 or more years of customer service experience within a medical environment.
• 1 or more years of administrative supervision experience in patient access.
• Working knowledge of MiChart (Cadence, EpicCare, and Radiant).
• Previous experience in a healthcare environment.

About the Company

The University of Michigan is a leading institution dedicated to excellence in healthcare, research, and education. Michigan Medicine provides world-class patient care through a highly collaborative and professional environment.