Patient Services Representative

Responsibilities

• Serve as the first point of contact for patients, providing a positive and patient-centric customer service experience.
• Interview and accurately register new patients in the clinic information system.
• Manage appointment scheduling, including rescheduling and cancellations.
• Enter and update patient demographics, insurance, and scheduling records to ensure accurate electronic health records.
• Handle patient check-in and check-out processes, including verifying insurance coverage.
• Collect patient fees and verify methods of payment.
• Provide general triage related to the urgency of oral health care needs.
• Perform general office duties such as answering telephones, emailing, photocopying, scanning, and faxing.
• Ensure strict confidentiality regarding all patient records and interactions.

Requirements

• High school diploma or GED.
• Strong verbal, written, and telephone communication skills.
• Proficiency in Microsoft Office Suite and/or Google Workspace.
• Ability to accurately collect patient fees and perform simple math for change and payment recording.
• Exceptional organizational and prioritization skills in a dynamic environment.
• Ability to maintain a professional demeanor with patients, students, faculty, and staff.
• Ability to learn and use patient management/electronic health record systems and office equipment.

Benefits

• Multiple health, dental, and vision plan options.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, personal time, and 12+ holidays per year.
• Educational benefits, including UNE tuition waivers for employees, spouses, and domestic partners.

About the Company

The University of New England is Maine’s largest private university and a top provider of health professionals. The College of Dental Medicine is dedicated to preparing dentists committed to serving underserved communities in northern New England and beyond.