Patient Services Representative

Responsibilities

• Greet patients and manage registration and appointment scheduling
• Triage and route clinical calls to appropriate departments
• Assist patients with completing required forms and paperwork
• Maintain a clean and organized work area and lobby
• Escalate patient concerns to appropriate team members
• Manage referral information and ensure medical charts are up-to-date
• Collect patient payments at the time of service

Requirements

• High school diploma or equivalent
• 0-1 years of customer service experience
• Proficiency in Microsoft Office applications
• Ability to navigate multiple computer systems simultaneously
• Ability to lift, push, pull, or move up to 20 pounds

About the Company

North Falmouth provides healthcare services and clinical care to the community, focusing on operational excellence and exceptional patient experiences.