Patient Services Representative Associate

Responsibilities

• Greet and welcome patients in person, providing a friendly and supportive first impression.
• Collect and verify demographic, insurance, and benefits information.
• Check in patients and assist with required paperwork, including financial assistance applications.
• Explain cost information to patients, collect co-pays and deductibles, and counsel on financial assistance programs.
• Address and resolve claim issues or registration errors within the electronic medical record.
• Provide customer service for inbound and outbound telephone calls to resolve patient inquiries.
• Assist with scheduling appointments and managing assigned work queues.
• Leverage enterprise-approved AI tools to streamline workflows and enhance productivity.

Requirements

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work full-time, 40 hours per week.
• Ability to work every 3rd weekend and holidays.
• Must be 18 years of age or older.
• Ability to work standard daytime hours for the first 3 weeks of training.

Preferred Qualifications

• Revenue Cycle experience.
• General office experience.
• Experience using Epic.

Benefits

• Comprehensive health plans and coverage for you and your loved ones.
• Financial benefits including retirement planning and 401k contributions.
• Emotional support resources to help manage stress and build resilience.
• Incentive and recognition programs.
• Equity stock purchase opportunities.

About the Company

Optum, in strategic partnership with Allina Health, works to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We are committed to advancing health equity and fostering a culture of diversity and inclusion.