Patient Services Intermediate

Responsibilities

• Provide intermediate level customer service and clerical support to patients in a neurosurgery setting.
• Manage medical records, including obtaining records from outside facilities and ensuring HIPAA compliance.
• Facilitate patient business processes such as appointment scheduling, check-in/out, and insurance verification.
• Coordinate with medical device representatives and healthcare providers to ensure seamless patient flow.
• Manage patient paperwork including FMLA, disability forms, and clearances.
• Handle in-basket management for follow-up requests, imaging, and complex coordination.
• Serve as a point of escalation for patient inquiries outside of the Contact Center.

Requirements

• High school diploma or equivalent combination of education and experience.
• Minimum of 3 years of relevant experience.

Preferred Qualifications

• 3 or more years of customer service experience specifically within a medical environment.

Benefits

• Excellent medical, dental, and vision coverage effective on your first day.
• 2:1 match on retirement savings.

About the Company

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development. As one of the largest healthcare complexes in the world, we strive to attract and develop outstanding people to become part of a distinguished academic health system.