Patient Services Inbound Representative

Responsibilities

• Deliver exceptional, patient-focused support via phone or chat to address inquiries and resolve concerns regarding ECG Solutions' heart monitors.
• Provide technical assistance and support for device activation and troubleshooting.
• Accurately log all incoming calls, chats, and emails, documenting support interactions in detail to ensure effective issue resolution.
• Collaborate with the Patient Services department to meet performance goals in a team-oriented environment.
• Complete a structured 7-week initial training program followed by a 4-week ramp-up period.

Requirements

• High school diploma, vocational education, or GED.
• 1+ years of experience in customer service and/or product support.
• Proficiency in Microsoft Office applications and strong computer skills.
• Strong technical acumen and the ability to navigate multiple technical platforms simultaneously.
• Excellent communication skills with a commitment to patience and empathy in patient interactions.
• Ability to work onsite in Malvern, PA, following a Sunday-Thursday schedule after the initial training period.

Preferred Qualifications

• Previous experience working in a call center environment.
• Experience using Salesforce for customer relationship management.
• Proven skills in technical troubleshooting and device support.

Benefits

• Competitive pay range of $19.00-$29.00 per hour.
• Comprehensive Philips Total Rewards program including generous PTO.
• 401k with up to 7% company match.
• Health Savings Account (HSA) with company contribution.
• Stock purchase plan and education reimbursement.

About the Company

Philips is a global health technology company dedicated to improving people's health and wellbeing through meaningful innovation. We focus on providing advanced technology and deep clinical insights across various sectors, including monitoring and connected care, to ensure everyone has access to quality healthcare.