Patient Services Coordinator

Responsibilities

• Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and hospital personnel
• Communicate regarding hospitalized patients, follow-up care, diagnostics, treatment plans, cost estimates, and hospital policies
• Coordinate interdepartmental service consultations and case transfers as directed by clinicians
• Assist with scheduling, patient flow coordination, and daily operational support within assigned specialty services
• Provide cross-training and backup support to other Patient Services Coordinators to ensure seamless service delivery
• Support the orientation of new interns, residents, students, and staff with clerical procedures and materials

Requirements

• High school graduation or equivalent
• Three years of general office experience OR two years of office or customer service experience in a healthcare setting (or equivalent education/experience)

Preferred Qualifications

• Experience working in a veterinary clinic or setting
• Experience providing coordination and support activities to clients and clinicians
• Proficiency with medical terminology
• Experience reading and scanning medical records for key information
• Strong ability to multi-task and adjust to changing workflows

Benefits

• Comprehensive medical, dental, life, and disability insurance
• Paid sick and vacation leave plus paid holidays
• Retirement and deferred compensation options
• Employee tuition waiver and training development opportunities

About the Company

Washington State University is a premier land-grant university dedicated to academic excellence and innovative research. The College of Veterinary Medicine's Veterinary Teaching Hospital provides specialized care and serves as a vital resource for the veterinary community and the public.