Patient Services Coordinator

Responsibilities

• Coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments.
• Serve as a primary contact for patients and families regarding scheduling, prepayments, and next steps.
• Partner with physicians, nurses, and multidisciplinary teams to ensure coordinated care delivery.
• Maintain and update electronic medical records (EMR), physician orders, and appointment templates with high precision.
• Process payments, verify insurance information, and reconcile patient accounts.
• Ensure all patient information is handled securely in compliance with privacy regulations.

Requirements

• High school diploma or equivalent.
• Three years of relevant work experience (additional education may be substituted for experience on a one-to-one basis).
• Strong communication and interpersonal skills for engaging with patients and healthcare professionals.
• Exceptional organizational abilities and attention to detail.
• Must pass a pre-employment skills test administered by Human Resources.

Preferred Qualifications

• Previous experience with Electronic Medical Records (EMR) or scheduling systems.

Benefits

• Paid employee medical benefits (zero premium) starting on day one for employees working 30+ hours per week.
• Group Dental, Vision, Life, AD&D, and Disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) accruals.
• Paid institutional holidays, wellness leave, and childcare leave.
• Tuition Assistance Program available after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.

About the Company

MD Anderson Cancer Center is one of the nation’s most respected healthcare systems. Our Ambulatory Business Services Department plays a vital role in ensuring patients receive seamless, compassionate, and efficient support throughout their care journey, allowing individuals and families to focus on healing.