Patient Services Associate

Responsibilities

• Provide prompt and courteous support to patients, doctors, and technologists
• Answer phone calls, emails, and provide in-person assistance
• Contact external facilities to obtain imaging for emergency and inpatient cases
• Upload external imaging studies into Sectra accurately
• Communicate with ER physicians regarding outside imaging requests
• Monitor OnBase for incoming release of information forms and Patient Portal requests
• Create and mail CDs or send imaging electronically to external hospitals
• Assist in training new employees and maintaining the customer service area
• Assign MRI and CT Neuro cases as required
• Identify opportunities for process improvement and workflow enhancement

Requirements

• High School diploma or equivalent
• 1 year of direct customer service experience (face-to-face or phone-based)
• Basic knowledge of medical terminology
• Ability to work independently in a fast-paced, stressful environment
• Strong organizational and prioritization skills
• Excellent written and verbal communication skills
• Availability to work holidays

Preferred Qualifications

• Knowledge of MiChart, Medicom, or Sectra
• Experience in a healthcare or radiology environment
• Understanding of radiology workflows and imaging systems
• Proficiency with Microsoft Teams