Patient Services Associate

Responsibilities

• Provide support and coordination of divisional patient care services, including appointment scheduling, check-in, and check-out.
• Maintain accurate patient records and documentation in compliance with HIPAA regulations.
• Verify patient demographic details, medical history, and insurance coverage.
• Serve as a primary point of contact between patients, healthcare providers, and administrative staff.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Assist healthcare providers with administrative tasks such as preparing patient files and arranging follow-up services.
• Collect patient payments via cash or credit card according to established guidelines.
• Monitor waiting area activity to ensure a clean, organized, and safe environment.
• Coordinate with nursing and medical assistant staff to ensure efficient patient flow.

Requirements

• High school diploma or equivalent combination of education and experience.
• Experience in a direct customer service setting (face-to-face or over the phone).
• Knowledge of basic medical terminology.

Preferred Qualifications

• Working knowledge of MiChart (Cadence, EpicCare, and Radiant).
• Previous experience working in a healthcare environment.
• Strong organizational skills and the ability to work independently in a fast-paced environment.
• Excellent interpersonal, oral, and written communication skills.

Benefits

• Excellent medical, dental, and vision coverage effective on your first day.
• 2:1 match on retirement savings.

About the Company

Michigan Medicine is one of the largest healthcare complexes in the world, comprised of over 30,000 employees. Our mission is to improve the health of patients, populations, and communities through excellence in education, patient care, research, and technology development.