Patient Service Representative

Responsibilities

• Greet patients and guests upon arrival, confirming identity and providing visit information
• Complete patient check-in and check-out functions
• Confirm and update patient identification, demographic, and insurance information
• Complete patient registration and obtain necessary consents and authorizations
• Collect co-payments, past due balances, and point of service payments
• Post payments, process billing information, and perform end-of-day cash drawer closing
• Schedule appointments and inform patients of any delays or changes in status
• Maintain a clean and comfortable waiting area
• Float to other Immediate Care Clinics or departments as required

Requirements

• High school diploma or GED equivalent
• 0-2 years of experience in a customer service position

Preferred Qualifications

• Bachelor’s degree
• Previous experience in a healthcare setting
• Working knowledge of medical terminology
• Bilingual skills

Benefits

• Competitive hourly pay
• Tuition reimbursement and loan forgiveness programs
• 401(k) matching
• Comprehensive lifecycle benefits to support physical, emotional, and financial well-being

About the Company

Northwestern Medicine is a leader in the healthcare industry, driven by a patient-first approach. We pride ourselves on cultivating a positive workplace where every interaction makes a difference in the quest for better healthcare.