Patient Service Representative

Responsibilities

• Greet and check in patients professionally in person and over the phone
• Verify insurance eligibility, benefits, and patient demographic information
• Schedule, reschedule, and confirm patient appointments using EMR systems
• Collect copays, coinsurance, and outstanding patient balances
• Maintain accurate patient records and manage documentation within the EMR
• Support clinic flow by coordinating communication between providers and patients
• Assist patients with inquiries regarding billing, referrals, and treatments
• Maintain a clean, organized, and welcoming front desk environment

Requirements

• High school diploma or equivalent
• 2+ years of customer service experience
• Experience in a medical front desk, healthcare scheduling, or outpatient clinic setting
• Proficiency with insurance verification and EMR scheduling tools
• Strong multitasking skills in a fast-paced medical environment
• Professional demeanor with the ability to de-escalate patient concerns

Preferred Qualifications

• Bilingual in Spanish and English
• Prior experience in specialty clinics, urgent care, or dental offices
• Experience with payment collection and patient registration

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Company Holidays
• Company-Paid Life Insurance and Short-Term Disability
• Employee Assistance Program (EAP)
• Quarterly performance bonuses up to $1,500
• Career growth and development opportunities

About the Company

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. With over 60 clinics across 7 states, we are dedicated to improving quality of life by treating symptoms of vein disease. We pride ourselves on maintaining a Net Promoter Score (NPS) of 93, reflecting our commitment to industry-leading patient satisfaction and compassionate, results-driven care.