Patient Service Executive

Responsibilities

• Build and maintain positive relationships with patients, families, and hospital staff
• Respond to and investigate patient complaints or inquiries
• Coordinate with relevant departments to minimize or resolve service delays
• Provide clear, empathetic, and professional communication to patients and families
• Support administrative and operational activities related to patient services
• Ensure compliance with hospital policies and service excellence guidelines

Requirements

• Bachelor's degree in any major
• Previous experience in hospitality or aviation industry
• Experience in Front Office or Customer Service roles
• Strong customer service orientation and communication skills
• Outstanding interpersonal and collaboration skills

About the Company

Located in the business district of South Jakarta, Siloam Hospitals Simatupang is a trusted private hospital providing quality healthcare services in cardiology, neurosciences, orthopaedics, and radiation oncology.