Patient Service Executive

Responsibilities

• Build positive relationships with patients, families, and staff to enhance patient experience and satisfaction
• Respond to complaints, investigate issues, and communicate with appropriate staff for resolution
• Collaborate with teams to identify and implement process improvements for better patient satisfaction
• Maintain accurate records and documentation related to patient interactions
• Provide exceptional customer service, addressing concerns with empathy and a solution-oriented approach

Requirements

• Excellent communication skills in Indonesian and/or local dialects
• Strong interpersonal and rapport-building abilities
• Problem-solving and empathy in handling sensitive situations
• Customer service orientation and commitment to patient satisfaction
• Collaborative teamwork and time management skills
• Proficiency in computer systems and software
• Minimum 1 year of experience in a customer service or patient-facing role
• Bachelor's degree in a relevant field