Patient Service Executive

Responsibilities

• Provide service and explanations of hospital products and facilities to patients and families
• Build relationships with patients, families, and staff to ensure high satisfaction
• Communicate findings and concerns to the healthcare team and appropriate staff
• Act as an intermediary between Hospital Administration and patients/families
• Educate healthcare professionals on patient-centric care
• Conduct follow-up calls to discharged patients for feedback
• Anticipate patient needs and develop personalized care plans
• Comply with organizational guidelines, healthcare laws, and regulations
• Implement quality and safety procedures and generate necessary reports

Requirements

• Bachelor's degree in a related major
• Minimum 1 year of experience in a similar field preferred
• Excellent verbal and written communication skills
• Understanding of medical billing and insurance processes is beneficial

About the Company

Siloam Hospitals Simatupang is a trusted private hospital in South Jakarta, providing international-standard healthcare services in specialties such as cardiology, neurosciences, orthopaedics, and radiation oncology.