Patient Service Executive

Responsibilities

• Provide service and explanations of hospital products and facilities to patients and families
• Build relationships with patients, families, and staff to ensure high satisfaction
• Communicate findings and patient needs to healthcare team members
• Investigate and respond to patient complaints and concerns
• Act as an intermediary between Hospital Administration and patients/families
• Educate healthcare professionals on humanizing patient care
• Conduct follow-up calls to discharged patients for feedback
• Develop care plans to meet personal health care needs
• Comply with organizational guidelines, healthcare laws, and regulations
• Implement quality and safety procedures and collect necessary data

Requirements

• Bachelor's Degree in a related major
• Minimum 1 year of work experience in the same field
• Excellent verbal and written communication skills
• Understanding of medical billing and insurance processes is beneficial
• Familiarity with healthcare regulations and patient privacy laws (e.g., HIPAA)

About the Company

Siloam Hospitals Group is a leading healthcare provider dedicated to delivering high-quality medical services and patient-centered care.