Patient Representative

About the Company

Diana Health is a high-growth network of modern women's health practices on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.

Responsibilities

• Greet and support clients at the welcome desk to provide a warm, welcoming experience
• Manage client check-in and check-out processes, including answering questions and disseminating information
• Ensure all paperwork, consents, and insurance information is collected and complete
• Manage the client schedule, including real-time appointments and online platform bookings
• Perform insurance verification of benefits and manage client copays and payment balances
• Set up payment plans with clients as needed
• Maintain office readiness, inventory, and cleanliness
• Manage phone triage and coordinate between team members

Requirements

• Customer service or hospitality experience
• Bachelor's Degree preferred, or High School Diploma/GED with 2+ years of related experience
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills, with familiarity with EMRs preferred
• Ability to organize and create structure in a fast-paced environment

Benefits

• Competitive compensation
• Health, dental, and vision insurance with HSA/FSA options
• 401(k) with employer match
• Paid time off
• Paid parental leave