Patient & Physician Services Specialist

Responsibilities

• Provide expert-level technical support and troubleshooting to patients, healthcare professionals, and employees regarding Inspire medical devices.
• Act as a primary liaison between patients, field employees, and healthcare providers via telephone, email, text, chat, and mail.
• Assess, analyze, and document inquiries to ensure effective resolution while maintaining empathy and professionalism.
• De-escalate and manage complex or emotional conversations with callers to ensure positive outcomes.
• Adhere to all regulatory requirements, including HIPAA compliance, device tracking, and quality system complaint handling.
• Collaborate with the Quality team to report potential adverse events and product/therapy issues.
• Participate in process improvement initiatives and projects to support the expansion of Inspire services.

Requirements

• Bachelor's Degree or equivalent professional work experience.
• 2-5 years of experience in a call center, medical customer service, or technical support role.
• Proficiency with Microsoft Office applications and general computer systems.
• Strong interpersonal, verbal, and written communication skills.
• Demonstrated ability to use critical thinking and judgment for effective problem resolution.

Preferred Qualifications

• Background or knowledge in sleep studies and sleep apnea.
• Basic understanding of human anatomy, physiology, and medical terminology.
• Familiarity with medical device industry standards and device design functions.

Benefits

• Multiple health insurance plan options including Dental, Vision, Life, and Disability.
• Employer contributions to Health Savings Account (HSA).
• 401k plan with employer matching.
• Flexible Time Off (FTO).
• Employee Stock Purchase Program (ESPP) and equity award opportunities.
• Tuition reimbursement and Employee Assistance Program.

About the Company

Inspire Medical Systems is revolutionizing the sleep industry with FDA-approved medical devices designed to treat Obstructive Sleep Apnea (OSA). We are committed to enhancing patients' lives through sleep innovation, prioritizing patient outcomes, and leading with integrity and respect.