Patient Observation Technician

Responsibilities

• Monitor patients remotely from a central command centre using telemonitoring technology
• Communicate with patients through remote channels to offer reassurance and support
• Maintain accurate and detailed documentation of patient observations and interactions
• Utilize Microsoft Office and other technology platforms efficiently
• Collaborate with the healthcare team and escalate critical situations for prompt response
• Manage conflicts and navigate challenging situations during remote monitoring

Requirements

• High school diploma
• Proficiency in Microsoft Office applications
• Strong written and verbal communication skills in English
• Ability to work 12-hour shifts including days, nights, weekends, and holidays
• Strong technological aptitude and problem-solving skills

Preferred Qualifications

• Medical certificate or relevant medical education
• Previous experience in customer service, administrative, or front-facing roles
• Prior healthcare experience
• Proficiency in Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic, or Spanish

About the Company

The Human Attended Live Observation (H.A.L.O.) Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients through continuous observation and advanced telemonitoring technology.