Patient Observation Technician

Responsibilities

• Monitor patients remotely from a central command centre using advanced telemonitoring technology to ensure safety and well-being
• Communicate with patients through remote channels to offer reassurance, support, and assistance
• Maintain accurate and detailed documentation of patient observations and interactions
• Collaborate closely with the healthcare team and escalate critical situations for prompt response
• Identify changes in patient behavior or condition through keen observation and meticulous attention to detail
• Manage conflicts and navigate challenging situations effectively during remote monitoring

Requirements

• High school diploma
• Proficiency in Microsoft Office applications
• Strong English communication skills (written and verbal)
• Ability to work 12-hour shifts, including days, nights, weekends, and holidays

Preferred Qualifications

• Possession of a medical certificate or relevant medical education
• Previous experience in customer service, administrative, or front-facing roles
• Experience working in fast-paced or high-pressure environments
• Prior healthcare experience
• Proficiency in additional languages such as Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic, or Spanish

About the Company

University Health Network's Human Attended Live Observation (H.A.L.O.) Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. Our team provides continuous observation to patients identified as safety risks, utilizing cutting-edge technology to provide support and assistance through remote communication channels.