Patient Navigator

Responsibilities

• Provide on-site patient engagement at a partner clinic in Minnesota, greeting and meeting with patients flagged for advanced therapies.
• Educate patients on medical treatment options using clear, non-clinical language to help them feel confident in physician recommendations.
• Drive treatment conversion by scheduling consultations and coordinating next steps for patients.
• Partner with clinic staff, including physicians and medical assistants, to integrate into daily workflows seamlessly.
• Track conversion metrics and report patient feedback and objections back to the Flagler team to improve the recommendation engine.
• Maintain strict compliance with HIPAA guidelines and clinical environment protocols.

Requirements

• 2+ years of experience in a patient-facing role (e.g., Medical Assistant, Patient Navigator, Clinic Intake, or Healthcare Sales).
• Ability to explain complex medical concepts clearly to patients.
• Based in Minnesota or willing to relocate, with reliable transportation to the clinic.
• HIPAA-trained or willing to undergo training.
• Comfortable working in a clinical environment and interacting with patients in varying states of pain or stress.
• Self-directed and able to work independently as the primary on-site representative.

Preferred Qualifications

• Background in pain management, MSK, orthopedics, or a related medical specialty.
• Prior experience as a patient access representative or medical assistant.
• Bilingual skills (Spanish or other languages relevant to the local patient population).
• Proximity to the partner clinic for an easy commute.

About the Company

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement.