Patient Navigator

Responsibilities

• Provide on-site patient engagement by greeting and meeting with patients flagged for advanced therapy options.
• Educate patients on medical treatment options using clear, non-clinical language to build confidence in physician recommendations.
• Drive conversion by scheduling consultations and coordinating the next steps in the patient treatment journey.
• Partner with clinic staff, including physicians and medical assistants, to integrate seamlessly into daily workflows.
• Track conversion metrics and report patient feedback and objections back to the Flagler team to improve the recommendation engine.
• Maintain strict compliance with HIPAA guidelines and clinical environment protocols.

Requirements

• 2+ years of experience in a patient-facing role (e.g., Medical Assistant, Patient Navigator, Clinic Intake, or Healthcare Sales).
• Ability to explain complex medical concepts clearly to patients.
• Self-directed and reliable, with the ability to work independently on-site.
• Based in Texas or willing to relocate, with reliable transportation to the clinic.
• HIPAA-trained or willing to undergo training prior to starting.
• Comfortable interacting with patients in clinical environments, including those experiencing pain or stress.

Preferred Qualifications

• Background in pain management, musculoskeletal (MSK) care, orthopedics, or a related specialty.
• Prior experience as a patient navigator or medical assistant.
• Bilingual skills (Spanish or other languages relevant to the local patient population).
• Proximity to the partner clinic.

About the Company

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement.