Patient Liaison

Responsibilities

• Oversee the service experience for patients and ensure optimal use of practice resources
• Manage schedules for providers, rooms, and equipment to maximize efficiency
• Perform schedule maintenance and coordinate care alternatives for impacted patients
• Communicate with patients and clinical staff to ensure compliance with treatment plans
• Assist the Practice Manager with data collection regarding physician productivity
• Facilitate the resolution of billing errors and obtain necessary pre-certifications or referrals
• Register patients and coordinate appointment scheduling
• Provide patient education materials and conduct follow-ups regarding testing and prescriptions
• Maintain strong relationships with patients, providers, staff, and external vendors

Requirements

• High School Diploma or GED equivalent
• 2 years of previous healthcare experience
• Experience in a customer service role

Preferred Qualifications

• Bachelor’s degree
• Previous experience with an electronic medical record (EMR) system
• Knowledge of medical terminology

Benefits

• Competitive compensation and lifecycle benefits
• Tuition reimbursement and loan forgiveness programs
• 401(k) matching
• Comprehensive tools and resources for physical, emotional, and financial well-being

About the Company

Northwestern Medicine is a leader in the healthcare industry, driven by a patient-first approach. We pride ourselves on cultivating a positive workplace where every interaction makes a difference in the quest for better healthcare.