Patient Flow Coordinator

Responsibilities

• Manage the overall processing of Radiation Therapy patient clinic visits from registration through follow-up appointments
• Perform reception duties including scheduling appointments, answering patient queries, and managing high-volume telephone activities
• Coordinate and facilitate efficient patient flow through various stages of their visit
• Retrieve patient charts from Health Records and activate patient information in clinical systems
• Transcribe physician orders and book appointments for necessary tests
• Manage the ordering and stocking of supplies and equipment setup
• Maintain compliance with Occupational Health & Safety regulations and adhere to strict patient confidentiality policies

Requirements

• Completion of Grade XII or a recognized equivalent
• Minimum of one year of related work experience
• Proficiency in Microsoft Office and general computer software applications
• Strong interpersonal, listening, and communication skills
• Ability to remain calm and composed in a high-pressure, fast-paced environment
• Excellent organizational, time management, and problem-solving abilities

Preferred Qualifications

• Successful completion of a Medical Terminology course or equivalent
• Previous experience working in a healthcare environment, specifically related to radiation medicine
• Experience with electronic patient records (including UHN Clinical Desktop applications) and ADT systems
• Experience with appointment booking systems related to radiation medicine

Benefits

• Competitive compensation package
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to transit and UHN shuttle services
• Opportunities for professional development and internal promotion
• Various corporate discounts including travel, restaurants, and insurance

About the Company

University Health Network (UHN) is Canada’s leading hospital and a global leader in publicly funded healthcare. Comprising several major sites including Princess Margaret Cancer Centre, UHN is a premier research hospital affiliated with the University of Toronto, dedicated to building a healthier world through discovery, education, and exceptional patient care.