Patient Flow Coordinator

Responsibilities

• Manage the overall processing of patient clinic visits from registration through to follow-up appointments
• Transcribe physician orders, schedule tests, and handle patient queries via telephone and in person
• Coordinate and facilitate the efficient flow of patients through various stages of their clinic visit
• Manage patient scheduling, including retrieving charts from Health Records and activating patient information in computer systems
• Communicate effectively with internal and external parties to ensure seamless service delivery
• Perform cross-functional duties and other tasks consistent with the job classification as required

Requirements

• Completion of Grade XII or a recognized equivalent
• Minimum of one year of related work experience
• Proficiency in Microsoft Office and general computer software applications
• Strong communication, organizational, and time management skills
• Ability to remain calm and composed in a high-pressure environment when dealing with difficult situations
• Demonstrated commitment to client service and ability to maintain strict patient confidentiality

Preferred Qualifications

• Previous experience working in a healthcare environment
• Completion of a medical terminology course
• Experience with UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer) systems

Benefits

• Competitive compensation packages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to transit and UHN shuttle services
• Opportunities for professional development and internal promotion
• Various corporate discounts including travel, restaurants, and parking

About the Company

University Health Network (UHN) is Canada’s #1 hospital and a global leader in research, education, and patient care. Comprising several world-class sites, including the Princess Margaret Cancer Centre, UHN is dedicated to building a healthier world through scientific discovery and clinical excellence.