Patient Flow Coordinator

Responsibilities

• Manage the overall processing of patient clinic visits from registration through to follow-up appointments
• Perform reception duties including scheduling tests, answering patient queries, and managing high-volume telephone activities
• Coordinate and facilitate the efficient flow of patients through various stages of their visit
• Schedule patient appointments, retrieve charts from Health Records, and activate patient information in computer systems
• Order and stock supplies and assist with the setup of equipment
• Communicate effectively with internal and external parties to ensure seamless service delivery

Requirements

• Minimum of one (1) year of related work experience
• Proficiency in Microsoft Office and general computer software applications
• Strong communication, organizational, and time management skills
• Ability to remain calm and composed in high-pressure environments or when dealing with difficult situations
• Demonstrated ability to work collaboratively in a team environment and adhere to strict confidentiality policies

Preferred Qualifications

• College Diploma or Certificate in a medical or business secretarial arts program
• Previous experience working in a healthcare environment
• Experience with UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer) systems

Benefits

• Competitive compensation package
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to transit and UHN shuttle services
• Opportunities for professional development and promotion within a large organization
• Various corporate discounts including travel, restaurants, and insurance

About the Company

University Health Network (UHN) is Canada’s #1 hospital and a global leader in research, education, and patient care. Comprising several major hospitals including Toronto General and Princess Margaret Cancer Centre, UHN is a top research hospital affiliated with the University of Toronto, dedicated to building a healthier world through scientific discovery and clinical excellence.