Patient Financial Services Manager

Responsibilities

• Supervise Patient Financial Services staff in daily operations of billing, cash posting, and collections within a hospital revenue cycle environment.
• Lead and train team members to ensure high performance, productivity, and adherence to departmental goals.
• Drive cash and AR account resolution by working with all payers for escalation and reimbursement variance management.
• Ensure accuracy of CPT4, HCPCS, and Revenue Codes and provide updates on Medicare and other payer coverage changes.
• Identify and resolve problems in the patient accounts receivable process, including payer issues, underpayments, and denials.
• Review and approve credit arrangements, refunds, write-offs, and adjustments in accordance with policy.
• Monitor and report on key performance indicators (KPIs), including weekly Key Indicator Reports and billing scrubber reports.
• Ensure compliance with State, Federal, HIPAA, and JACHO requirements.

Requirements

• Bachelor's degree (relevant experience may be substituted for formal education).
• Minimum of 7 years of relevant experience in healthcare, business, or professional settings.
• Minimum of 2 years of experience in people management.
• Strong AR acumen and ability to make quick, informed decisions.

Preferred Qualifications

• Solid understanding of the healthcare revenue cycle.
• Demonstrated competency in working within teams and communicating effectively across all organizational levels.

Benefits

• Medical, Rx, Dental, and Vision Insurance.
• 401(k) Retirement Plan and Health Savings Account (HSA).
• Paid parental leave and company-paid holidays.
• Tuition reimbursement and professional development opportunities.
• Short-term and long-term disability insurance.
• Discretionary variable incentive bonus eligibility.

About the Company

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. We drive efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets.