Patient Financial Advocate

Responsibilities

• Screen hospital patients on-site (bedside or in the ER) to identify eligibility for state, county, or federal assistance programs
• Review hospital census and utilize referral methods to identify self-pay patients
• Initiate the application process for assistance programs bedside whenever possible
• Assist patients with enrollment applications and introduce them to available services
• Document all screening results in the onsite tracking tool and hospital computer systems
• Maintain positive working relationships with hospital staff across all departments
• Perform outside field work, including patient home visits, as required

Requirements

• High School Diploma or equivalent
• Basic computer skills
• Up-to-date immunizations (required due to healthcare setting)
• Ability to walk, sit, and stand for extended periods of time

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility
• Previous experience in a customer service role
• Experience working within a hospital or government assistance environment

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K retirement plan
• Paid Time Off (PTO)

About the Company

Firstsource Solutions USA, LLC is a leading provider of transformational outsourcing solutions and services across the healthcare industry. We support patients and families through the complex eligibility and payment process, helping them navigate financial responsibilities so they can focus on their health.