Patient Financial Advocate

Responsibilities

• Screen hospital patients on-site (bedside or in the ER) for eligibility for State, County, and Federal assistance programs
• Identify self-pay patients by reviewing hospital census and referral methods
• Assist patients with the enrollment application process for appropriate assistance agencies
• Introduce Firstsource services to patients and provide information regarding progress updates
• Document all screening results in the onsite tracking tool and hospital computer systems
• Maintain accurate logs of referred accounts and report important occurrences to management
• Conduct occasional field work, including patient home visits, to screen for program eligibility
• Maintain positive working relationships with hospital staff and adhere to strict patient confidentiality

Requirements

• High School Diploma or equivalent
• Bilingual proficiency in English and Spanish (Required)
• Basic computer skills
• Up-to-date immunizations (Required due to healthcare setting)
• Ability to walk, sit, and stand for extended periods

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or government eligibility
• Previous experience in a customer service role

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource Solutions USA, LLC is a leading provider of transformational outsourcing solutions and services across the healthcare industry. We support patients and families as they navigate complex financial and eligibility processes, helping to reduce the stress of healthcare costs so they can focus on their health.