Patient Financial Advocate

Responsibilities

• Screen patients on-site at medical facilities (bedside or in the ER) to identify eligibility for State, County, and Federal assistance programs
• Review hospital census to identify self-pay patients and initiate the application process
• Assist patients with enrollment applications and introduce them to available financial services
• Document all screening results and patient information in onsite tracking tools and hospital computer systems
• Conduct patient home visits as required to screen for program eligibility
• Maintain positive working relationships with hospital staff and ensure strict confidentiality of patient information

Requirements

• High School Diploma or equivalent
• Basic computer skills
• Up-to-date immunizations (required due to healthcare setting)
• Ability to walk, sit, and stand for extended periods

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility (hospital or government)
• Previous customer service experience

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource Solutions USA, LLC is a leading provider of transformational outsourcing solutions and services across the healthcare industry. We support patients and families through complex financial and eligibility processes, helping them navigate their healthcare journey with less stress and more clarity.