Patient Financial Advocate

Responsibilities

• Screen hospital patients on-site (bedside or in the ER) to identify eligibility for state, county, or federal assistance programs
• Review hospital census to identify self-pay patients and initiate the application process
• Assist patients with enrollment applications to appropriate agencies and introduce them to available services
• Document all screening results and patient information in the onsite tracking tool and hospital computer systems
• Maintain positive working relationships with hospital staff and provide regular progress reports to client contacts
• Conduct occasional field work, including patient home visits, to screen for program eligibility

Requirements

• High School Diploma or equivalent
• Basic computer skills
• Up-to-date immunizations (required due to healthcare setting)
• Ability to walk, sit, and stand for extended periods of time

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or government eligibility
• Previous customer service experience

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource Solutions USA, LLC is a leading provider of transformational outsourcing solutions and services across the healthcare industry. We support patients and families through complex financial and eligibility processes, helping them navigate their responsibilities so they can focus on their health.