Patient Financial Advocate

Responsibilities

• Screen patients on-site at medical facilities (bedside or ER) to identify eligibility for State, County, and Federal assistance programs.
• Initiate the application process for patients and assist with enrollment to appropriate agencies.
• Review hospital census and referral methods to identify self-pay patients throughout the day.
• Document all screening results in the onsite tracking tool and hospital computer systems.
• Maintain positive working relationships with hospital staff across all departments.
• Conduct outside fieldwork, including patient home visits, to screen for program eligibility as required.
• Provide smooth transitions for backend Patient Advocate Specialists to ensure continuous patient support.

Requirements

• High School Diploma or equivalent.
• Basic computer skills.
• Reliable transportation for onsite coverage and nearby sites.
• Ability to walk, sit, and stand for extended periods.

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility assistance (hospital or government).
• Previous experience in a customer service role.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource Solutions USA, LLC provides specialized services to healthcare facilities, helping patients navigate financial assistance and eligibility programs to ensure access to necessary care.