Patient Financial Advocate

Responsibilities

• Screen patients on-site at medical facilities (bedside or ER) to identify eligibility for state, county, and federal assistance programs.
• Review hospital census and utilize referral methods to identify self-pay patients.
• Initiate the application process for assistance programs bedside whenever possible.
• Assist patients with enrollment applications and identify specific financial needs.
• Document all screening results in the onsite tracking tool and hospital computer systems.
• Conduct outside fieldwork, including patient home visits, to screen for program eligibility.
• Maintain positive working relationships with hospital staff and provide progress updates to client contacts.
• Maintain strict confidentiality of all patient and account information.

Requirements

• High School Diploma or equivalent.
• Basic computer skills.
• Reliable transportation for onsite coverage and potential home visits.
• Ability to walk, sit, and stand for extended periods.

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility assistance.
• Previous experience in a customer service role.
• Experience working within a hospital or government assistance environment.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource Solutions USA, LLC provides specialized services to healthcare facilities, helping patients navigate financial assistance and eligibility programs to ensure access to necessary care.