Patient Financial Advocate

Responsibilities

• Screen patients on-site at hospitals (bedside or in the ER) for eligibility for State, County, and Federal assistance programs.
• Identify self-pay patients by reviewing hospital census or utilizing established referral methods.
• Assist patients with the enrollment application process for appropriate assistance agencies.
• Introduce Firstsource services to patients and provide regular updates on their application progress.
• Document all screening results in the onsite tracking tool and hospital computer systems.
• Conduct face-to-face screenings or follow up via telephone when bedside access is unavailable.
• Perform outside field work, including patient home visits, to screen for program eligibility.
• Maintain positive working relationships with hospital staff and adhere to all confidentiality and compliance protocols.

Requirements

• High School Diploma or equivalent.
• Basic computer skills.
• Ability to walk, sit, and stand for extended periods of time.
• Availability to work the scheduled shift (Sunday - Wednesday, 8am - 6pm).

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or hospital/government eligibility.
• Previous experience in a customer service role.
• Experience working within a healthcare or medical facility environment.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource provides specialized services to healthcare facilities, helping patients navigate financial assistance and eligibility programs to ensure access to necessary care.