Patient Financial Advocate

Responsibilities

• Screen hospital patients on-site (bedside or in the ER) for eligibility for State, County, and Federal assistance programs.
• Identify self-pay patients by reviewing hospital census and referral methods.
• Assist patients with the enrollment application process for appropriate assistance agencies.
• Document all screening results in the onsite tracking tool and hospital computer systems.
• Maintain positive working relationships with hospital staff across all departments.
• Conduct outside field work, including patient home visits, to screen for program eligibility as required.
• Maintain strict confidentiality of all patient and account information.

Requirements

• High School Diploma or equivalent.
• Basic computer skills.
• Ability to walk, sit, and stand for extended periods of time.

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility assistance.
• Previous experience in a customer service role.
• Experience working within a hospital or government assistance framework.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off (PTO)

About the Company

Firstsource provides essential services to healthcare facilities, helping patients navigate financial assistance and ensuring seamless administrative support. Join our team to make a meaningful difference in patient care and financial accessibility.