Patient Financial Advocate

Responsibilities

• Screen patients on-site at medical facilities (bedside or ER) to identify eligibility for State, County, and Federal assistance programs.
• Initiate the application process for patients and assist with enrollment to appropriate agencies.
• Review hospital census and referral methods to identify self-pay patients.
• Document all screening results in the onsite tracking tool and hospital computer systems.
• Maintain positive working relationships with hospital staff across all departments.
• Conduct outside field work, including patient home visits, as required to screen for program eligibility.
• Provide necessary information and progress reports to client contacts.

Requirements

• High School Diploma or equivalent.
• Basic computer skills.
• Ability to walk, sit, and stand for extended periods of time.
• Availability to work the Saturday–Tuesday shift (10:00 am – 8:30 pm).

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility assistance.
• Previous experience in a customer service role.
• Experience working within a hospital or government assistance framework.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K retirement plan
• Paid Time Off (PTO)

About the Company

Firstsource provides specialized services to healthcare providers, helping to manage patient financial needs and streamline assistance program enrollments.