Patient Financial Advocate

Responsibilities

• Screen patients on-site at medical facilities (bedside or in the ER) to identify eligibility for state, county, and federal assistance programs.
• Review hospital census and utilize referral methods to identify self-pay patients.
• Initiate the application process for assistance programs bedside whenever possible.
• Assist patients with enrollment applications and introduce them to Firstsource services.
• Document all screening results in the onsite tracking tool and hospital computer systems.
• Conduct face-to-face screenings or follow up via telephone when necessary.
• Perform outside field work, including patient home visits, to screen for program eligibility.
• Maintain positive working relationships with hospital staff and adhere to all confidentiality and compliance policies.

Requirements

• High School Diploma or equivalent.
• Basic computer skills.
• Ability to walk, sit, and stand for extended periods of time.

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility assistance (hospital or government).
• Previous customer service experience.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource provides specialized services to healthcare facilities, helping patients navigate financial assistance and eligibility programs to ensure access to necessary care.