Posted 4 hours ago
Patient Experience & Hospitality Manager
Hospitality Health ERPatient Experience & Hospitality Manager
Perks & benefits
Health InsurancePaid Leave
Requirements
Hospitality or patient-facing service background, Real-time problem solving and on-site decision making, Event coordination and project management skills, High emotional intelligence and empathy, Flexibility for ~25% evening hours and weekend coverage, Comfortable with 90% hands-on floor presence in a 24/7 ER
Skills
HospitalityEvent Management
About the role
Responsibilities
- Serve as a visible, hands-on floor presence (approximately 90% hands-on, 10% administrative) supporting patients, families, staff, and visitors
- Coordinate internal events, staff celebrations, themed initiatives, and logistics including vendors, meals, setup, and supplies
- Track project timelines, deliverables, and follow-through to prevent gaps and ensure completion
- Act as a trusted on-site resource for day-to-day experience decisions and navigate unexpected situations with professionalism and sound judgment
- Partner with facility leadership to maintain hospitality standards, support team culture, and align the environment with organizational values
Requirements
- Background in hospitality, guest services, events, healthcare, or other fast-paced people-centered environments
- Demonstrated real-time problem solving, emotional intelligence, and creative decision-making abilities
- Strong ownership mindset with ability to anticipate needs and follow through without constant direction
- Availability to work approximately 25% of hours after 5:00 PM to support shift transitions, night staff, and operational needs
- Comfort with high visibility, adaptability, and hands-on involvement in a 24/7 emergency care setting
Benefits
- Comprehensive medical coverage with 100% of employee premiums paid by the company
- $0 deductible healthcare plan with $0 out-of-pocket costs for eligible care and prescriptions
- 401(k) with company match and annual bonus opportunities
- Paid time off and supportive, team-oriented culture
- Employee celebrations, themed events, and leadership that encourages growth and autonomy
About the Company
Hospitality Health ER is an emergency medical care provider based in Longview, TX, dedicated to combining high-quality medicine with genuine hospitality, compassion, and human connection. The organization strives to humanize the ER experience by treating every patient with dignity, kindness, and empathy while creating a warm, welcoming atmosphere for all.
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Hospitality Health ER · Longview
