Patient Experience Care Companion

Responsibilities

• Provide dedicated non-clinical support to inpatients during evenings, nights, weekends, and holidays
• Conduct scheduled comfort rounds to address environmental needs such as lighting, temperature, and room setup
• Triage patient requests to distinguish between non-clinical comfort needs and clinical concerns, escalating medical issues immediately to nursing staff
• Act as an after-hours liaison between patients, families, and hospital departments including Environmental Services, Dietary, Maintenance, and Security
• Document all service coordination activities and maintain detailed service logs for daytime handoffs
• Manage non-clinical inquiries via phone and assist families with visiting guidelines, amenities, and lodging information
• Support logistical coordination for emergency department arrivals and hospital transfers

Requirements

• High school diploma or equivalent
• 4-5 years of experience in a healthcare setting
• Strong interpersonal, customer service, and communication skills
• Basic computer proficiency
• Ability to remain calm in a hospital environment and work independently during overnight shifts

Preferred Qualifications

• Experience in healthcare hospitality, concierge, or patient-facing roles
• Familiarity with hospital operations
• Experience working with diverse populations

About the Company

UChicago Medicine is a world-class academic healthcare system that has been at the forefront of medicine since 1899. We provide superior healthcare with compassion, focusing on medical innovation and serving the health needs of our community.