Patient Concierge Associate

Responsibilities

• Monitor and manage shared mailboxes and route requests to appropriate team members
• Maintain project trackers, documentation, and records using SharePoint and Excel
• Support study setup activities, including documentation and onboarding tracking
• Coordinate meetings, manage calendars, and prepare agendas and notes
• Assist with vendor communication, documentation, and tracking
• Support reporting, presentations, and routine status updates
• Assist with financial tracking, invoices, and budget documentation
• Ensure all documentation complies with SOPs and internal processes

Requirements

• 0–2 years of administrative or coordination experience
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint)
• Strong organizational skills and high attention to detail
• Excellent communication and teamwork abilities
• Ability to manage multiple tasks and follow structured processes
• Bachelor’s degree preferred

Preferred Qualifications

• Previous exposure to healthcare or clinical research environments

Benefits

• Flexible work arrangements including home-based or hybrid options
• Professional development through the Parexel Academy
• Supportive work culture with recognition programs

About the Company

Parexel is a global clinical research organization dedicated to advancing medical possibilities and putting patients first. We work to improve patient lives through innovative clinical development services and a compassionate, results-driven culture.