Patient Care Technician

Responsibilities

• Provide support and coordination of divisional patient care services within a high-volume clinic environment.
• Maintain accurate patient records and documentation in compliance with HIPAA regulations.
• Verify patient information, including demographics, medical history, and insurance coverage.
• Serve as a primary point of contact between patients, healthcare providers, and administrative staff.
• Facilitate business processes such as appointment scheduling, check-in/out, and telephone triage.
• Assist healthcare providers with administrative tasks, including preparing patient files and arranging follow-up services.
• Escort patients and visitors to different areas as needed, including those requiring wheelchair assistance.
• Monitor waiting areas to ensure a clean, organized, and safe environment for patients and families.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.

Requirements

• High School diploma or an equivalent combination of education and experience.
• Experience in a customer service setting.
• Knowledge of medical terminology.

Preferred Qualifications

• One year of experience in a direct customer service setting involving face-to-face or telephone patient interaction.
• Working knowledge of MiChart (Cadence and EpicCare).
• Familiarity with SharePoint and Microsoft Office 365 (Outlook and Teams).
• Previous experience working in a healthcare environment.

About the Company

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants.