Patient Care Technician

Responsibilities

• Perform TMS treatments following physician protocols, including setup, monitoring, and documentation
• Administer psychiatric rating scales and guide patients through completion
• Provide compassionate patient care and build rapport with patients facing mental health challenges
• Manage administrative tasks including scheduling, insurance verification, and collections
• Handle patient check-in/check-out and manage multiple phone lines
• Maintain accurate medical records in Electronic Medical Records software
• Ensure strict compliance with HIPAA and confidentiality regulations

Requirements

• Exceptional customer service skills and a confident phone presence
• Proficiency in Microsoft Word and Excel
• Strong computer and data entry skills
• Ability to multitask with meticulous attention to detail
• Excellent written, verbal, and organizational communication skills
• Ability to maintain professional appearance and conduct

Preferred Qualifications

• Associate’s or Bachelor’s degree
• Prior experience in patient care, medical offices, or customer service

Benefits

• Company-paid training and certification in TMS and Esketamine administration
• No weekends
• Employee benefits available to full-time team members
• Hands-on patient care with no exposure to needles or blood

About the Company

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive through advanced, evidence-based interventional treatments like TMS, Esketamine, and IV Ketamine Infusion Therapy.