Patient Care Technician

Responsibilities

• Perform TMS treatments following physician protocols, including setup, monitoring, and documentation
• Administer psychiatric rating scales and provide guidance to patients
• Provide compassionate patient care and build rapport with patients facing mental health challenges
• Manage administrative tasks including scheduling, insurance verification, and collections
• Maintain accurate patient demographics and medical records in EMR software
• Manage phone lines and respond to email inquiries from patients
• Ensure compliance with HIPAA and confidentiality regulations

Requirements

• Current Basic Life Support (BLS) certification
• Proficiency in Microsoft Word and Excel
• Strong customer service and communication skills
• Ability to multitask with high attention to detail
• Professional appearance and conduct

Preferred Qualifications

• Associate’s or Bachelor’s degree
• Previous experience in patient care, medical offices, or customer service

Benefits

• Company-paid training and certification in TMS and Esketamine administration
• No weekends
• 7 paid holidays plus 1 float holiday per year
• Competitive Paid Time Off (PTO) accrual
• Employee benefits available for full-time members
• Hands-on patient care with no exposure to needles or blood

About the Company

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive through advanced, evidence-based interventional treatments like TMS, Esketamine, and IV Ketamine Infusion Therapy.