Patient Care Technician

Responsibilities

• Provide compassionate patient care and build rapport with patients facing mental health challenges
• Perform TMS treatments following physician protocols, including setup, monitoring, and documentation
• Administer psychiatric rating scales and guide patients through completion
• Manage administrative tasks including scheduling, insurance verification, and patient check-in/out
• Collect deductibles, co-insurance, and co-pays
• Maintain accurate medical records in Electronic Medical Records software
• Manage phone lines and respond to patient inquiries via email
• Ensure strict compliance with HIPAA and confidentiality regulations

Requirements

• Current Basic Life Support (BLS)/CPR certification
• Proficiency in Microsoft Word and Excel
• Strong customer service acumen and phone presence
• Excellent written, verbal, and organizational communication skills
• Ability to multitask with meticulous attention to detail

Preferred Qualifications

• Associate’s or Bachelor’s degree
• Prior experience in patient care, medical offices, or customer service

Benefits

• Company-paid training and certification in TMS and Esketamine administration
• No weekends
• 7 paid holidays plus 1 float holiday per year
• Competitive Paid Time Off (PTO) accrual
• Employee benefits available to full-time team members
• Hands-on patient care with no exposure to needles or blood

About the Company

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive through advanced, evidence-based interventional treatments like TMS, Esketamine, and IV Ketamine therapy.